Shipping & Delivery

Welcome to israh.om We are committed to providing a seamless shopping experience for our customers across Oman. Below, you’ll find all the details about our shipping and delivery process.

1. Delivery Areas

We deliver to all regions within Oman, including:

• Muscat
• Salalah
• Sohar
• Nizwa
• Sur
• Other cities and towns across Oman

If you are located in a remote area, please contact our customer support team to confirm delivery availability.

2. Shipping Charges

We offer affordable and transparent shipping charges:

• Orders under 10 OMR: A flat shipping fee of 5 OMR will be applied.
• Orders 10 OMR and above: Enjoy FREE shipping across Oman!

3. Delivery Timeframes

Delivery times may vary depending on your location:

• Standard Delivery: 3–7 business days
• Express Delivery: 1–3 business days (available for select products and regions)

Please note that delivery times are estimates and may be affected by factors such as product availability and public holidays.

4. Multi-Vendor Shipping

Since israh.om is a multi-vendor platform, your order may include products from different sellers. Here’s how it works:

• Single Vendor Orders: All items are shipped together by the vendor.
• Multiple Vendor Orders: Items are shipped separately by each vendor, and you may receive them on different dates.

You will receive separate tracking information for each shipment.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.

6. Delivery Issues

If you encounter any issues with your delivery, such as:

• Delayed shipments
• Damaged or missing items
• Incorrect orders

Please contact our customer support team immediately at [Customer Support Email/Phone Number]. We will work with the vendor and courier to resolve the issue as quickly as possible.

7. Returns & Refunds

For information about returns and refunds, please visit our Returns & Refunds Policy page.

8. Contact Us

If you have any questions about shipping or delivery, feel free to reach out to us:

• Email: support@israh.om
• Israh Customercare Support: +968 9558 8801

Thank you for shopping with israh.om We appreciate your trust and look forward to serving you.