Terms and Conditions

Welcome to Israh.om! These Terms and Conditions govern your use of our website and services. By accessing or using Israh.om, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By using Israh.om, you confirm that you are at least 18 years old or have the consent of a legal guardian to use this platform. Your continued use of the website constitutes your acceptance of these Terms and Conditions.

2. Account Registration

  1. Account Creation: To access certain features, you must create an account. You agree to provide accurate and complete information during registration.
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  3. Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms and Conditions.

3. Multi-Vendor Platform

  1. Vendor Responsibility: Israh.om is a multi-vendor platform. Each vendor is responsible for the quality, accuracy, and legality of their products and services.
  2. Order Fulfillment: Vendors are responsible for processing and shipping orders. Israh.om acts as an intermediary and is not liable for vendor actions or omissions.
  3. Disputes: In case of disputes between customers and vendors, Israh.om may mediate but is not obligated to resolve the issue.

4. Product Listings and Purchases

  1. Product Information: Vendors must provide accurate and complete product descriptions, including pricing, availability, and specifications.
  2. Order Confirmation: Placing an order constitutes an offer to purchase. Acceptance occurs when the vendor confirms the order.
  3. Pricing and Payment: Prices are listed in Omani Rial (OMR). Payment must be made in full at the time of purchase using approved payment methods.

5. Shipping and Delivery

  1. Shipping Policies: Vendors are responsible for shipping products. Delivery times and costs may vary. Refer to our Shipping & Delivery Policy for details.
  2. Risk of Loss: The risk of loss or damage to products passes to you upon delivery.

6. Returns, Refunds, and Cancellations

  1. Cancellation: Orders can be canceled before shipment using the Get Support option on the product page. Refer to our Cancellation & Refund Policy for details.
  2. Returns and Refunds: Eligible products can be returned within 10 days of delivery. Refer to our Return & Refund Policy for details.

7. Intellectual Property

  1. Ownership: All content on Israh.om, including text, images, logos, and software, is the property of Israh.om or its licensors and is protected by intellectual property laws.
  2. Use Restrictions: You may not reproduce, distribute, or modify any content without prior written consent.

8. User Conduct

You agree not to:

  • Use Israh.om for illegal or unauthorized purposes.
  • Post false, misleading, or harmful content.
  • Interfere with the website’s functionality or security.
  • Harass, abuse, or harm other users or vendors.

9. Limitation of Liability

  1. Platform Liability: Israh.om is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.
  2. Vendor Liability: Vendors are solely responsible for their products and services. Israh.om is not liable for vendor actions or omissions.

10. Indemnification

You agree to indemnify and hold Israh.om, its affiliates, and partners harmless from any claims, damages, or losses arising from your use of the platform or violation of these Terms and Conditions.

11. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the website. Your continued use of Israh.om constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes will be resolved exclusively in the courts of Oman.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Thank you for using Israh.om! We are committed to providing you with a safe and enjoyable shopping experience.